Delivery and returns

Local delivery policy

Local deliveries are to addresses with postcodes in the M7/M8/M25/M45 areas.

Delivery processing time

All orders are processed within a 3-hour timeframe. Meaning, you put in your order at 10am you should receive your full delivery by 1pm. These times are restricted to the opening times of the store, and does not include Sabbath and Jewish Holidays. No orders are processed from Sundown on the day prior to any of these religious days and until the next time the store opens.

Delivery rates

A charge of £5.00 applies to orders under £70.00. Delivery is free for orders over this amount.

Delivery confirmation

Once you have paid for your purchase you will receive an automated email with a confirmation of what you have ordered and outlining the allotted time for delivery.

Nationwide delivery policy

Nationwide delivery applies to any postcode not in the local delivery area and anywhere within the UK (including Mainland UK, Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles, Channel Isles).

Processing time

In order for us to get your delivery out to you in an orderly and timely fashion we would need your order by 10am for dispatch that day.

Any orders after this time will be put onto the following business day.

Delivery is by Fedex next day courier. You will be notified by fedex via text and/or email with an update of delivery time. Please note: Kosher City does not take responsibility for damaged or defrosted goods due to courier error.

An option at checkout can give you guaranteed delivery before 12 noon for your added comfort.

All fridge and freezer items will be packed separately in a temperature controlled box along with our unique combination of Gel Ice packs to keep your goods cool and fresh.

Orders will be accepted on Monday-Thursday for delivery the next day. Orders from after 10am Thursday will be put onto dispatch for Monday.


Delivery is charged according to the number of boxes required, and the delivery postcode. Boxes hold 90 litres, which is approximately the size of a large egg carton. Rates for the first and subsequent boxes are shown below. Your actual delivery charges will be shown on the checkout page when the delivery postcode is known.

Zone Per box Before noon (per box)
Mainland UK £14.50 £26.50
Scottish Highlands £29.50 £38.00
N. Ireland, Isle of Man, Scilly Isles £32.50 £41.00
Channel Isles £34.50 £41.00


Once you have paid for your purchase you will receive an automated email with a confirmation of what you have ordered and outlining the allotted time for delivery.


Kosher City accepts returns of all unused, unopened items. Returns cannot be collected and will be refunded once they have reached the store.

All returns must be received within 14 days of the purchase date.

All returned items must be in new and unused condition, in original packaging and not be damaged or out of date.

Refunds of promotional items, seasonal items, as well as refrigerated or frozen items cannot be accepted.

Returns process

Please send your items clearly labeled with your order number (found on emails you have had from us) to:

Kosher City
81-83 Windsor Road
M25 0DB

(Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.)


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 working days to process returns.

We will notify you by email when your return has been processed.


If you have any questions concerning our return policy, please contact us: